I’m writing this as my patiences slowly erodes from trying to contact one of the worst online organizations on the web. Register.com has been around for a long time. The first domain I ever purchased was through Register.com. At the time it was cheaper than Network Solutions by a few bucks, so I went for the bottom dollar.  I soon found out why they were charging less for domains when handling what I deemed simple customer service transactions were frustrating over the phone and near impossible online.  Within a few years, I transferred all my domains to another registrar.

I’m losing my mind while I sit on perpetual hold. When I called Register.com for support, I was shocked to have an actual human answer the phone. I told him what I needed and he forwarded me to customer service, but not before he tossed in an estimated 45 minute wait time, please hold, click. My heart sunk, but I didn’t hang up while I was greeted with the most horribly garbled hold music ever. It’s like listening to scratchy AM radio underwater at high volume.

I should also mention that this is my 3rd attempt today because not only was their website down for several hours, but they decided to cut their phone lines as well. I’m hoping they had a major power outage and lost a lot of really important data like reoccuring billing dates so they forget to charge people for their terrible service.

I hate this company right now and I’m really bent about having to deal with them again. I wouldn’t be doing this if not for one of my clients who had a couple domains with my arch nemesis. I’m at critical mass when I finally stumble upon a link in their customer service area that directs me to an online chat option. I eagerly launch it and pray that it works. It does and I’m blown away, but I immediately disconnect my phone call because the music has finally bored a hole into my eardrum. I wish it were all that simple.

The perpetual hold seems to carry over into the chat service. Accept all I’m seeing is some text telling me its waiting to connect. There’s absolutely nothing telling me that it’s actually working. At least deadly hold music on the phone alerted me to know I hadn’t been disconnected. At this moment, I’m in the nether region of customer service and I have no idea where I stand.

After waiting for 15 minutes, Leslie calls me to dinner. I reluctantly close the window while I go eat, but I’m almost grateful to her for pulling me out of this purgatory. We’ll try again later and I’m filled with a sense of dread at the notion. If anyone wants to by my surrogate, I’ll gladly pay you in a bowl of my homemade vanilla pudding.

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