Listening Versus Advising
One of the benefits of getting older is definitely the wisdom/experience you get from living, namely your screw ups. I know it was someone famous who said something to the regard of, “I love my mistakes. I learn from every one of them.” If no one famous said it, then I just did and you can quote me.
The reason I bring it up is partly because Naomi had a really rough day and the world came out to console her. People gave well wishes, which she needed and rightly deserved, advice was tossed around, but I saw a different situation. I related to Naomi that when my wife sometimes tells me about her bad days, I used to assume that she was looking to me for advice but really only wanted me to listen to her while she vented. This one took me a few tries before I finally figured it out to really listen and wait for the question. If she doesn’t look at me with inquiry or blatantly ask me what I think, then I limit my comments to consolation only.
The hardest part about this is recognizing when someone is really asking for your input without actually asking. Oddly, the one woman I’ve known all my life is the hardest to gauge. My mom called and left a message the other day about things we’re working on together, but mentioned how a personal issue was getting in the way a bit. I could tell that she was a bit distressed by it, so I called her back and asked. She told me what was going on and the way she was talking to me was as if she wanted my input. Boy was I wrong on that. After what turned into a heated debate, we finally calmed down and apologized for getting to feisty. You would think after 37 years, I’d know when to keep my mouth shut. However, I wasn’t completely at fault.
My mom and I have a history of misunderstanding each other. We also really know how to punch each other’s buttons and I apparently said something that got her going and she automatically assumed I was lecturing. The problem is that the conversation escalates once we both get a misreading on the other’s point of view. It’s ugly and we’ll probably never figure it out. We love each other, but we don’t always know how to talk to each other.
So thinking back to the situation I had with Adie, I realized that he never asked for anyone’s input. However, he did post it on a blog and openly allows comments, so should he just accept what gets said there. I don’t necessarily think he should sit idly by when some punk like me challenges him a bit, but he definitely needs to learn how to gauge the conversation and respond A LOT better.
Long story shortened, we should all learn to open our ears long before we open our mouths, especially when it comes to clients. I really need to work on that. I invite all 3 of my readers to chime in and lend their own input anytime.
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