Direct Mail Quicksand
We don’t get much personal mail these days, not that we’re unpopular (which may be true I guess), but most of our interaction with friends, family and associates is through email, instant message or cell phones. We opt to not receive hard copies of our bills when we can and pay them online. If we get any mail, its either a magazine or some form of junk mail. Today was no exception.
I reached into the box and pulled out a single, lonely postcard. I figured it was from some mortgage company or real estate license because that’s about 80% of the junk we get. Not this time, though. This card was extra special, an offer for sand bag delivery. Yes, sandbags, like, “The levy is gonna burst. We need more sandbags!” I should also note that they do silt fence, straw wattles and visqueen, whatever the f**k those are.
Even though I live in a beach city, most of the homes sit on a large bluff far from the reaches of a potential squall or tsunami. There’s also a huge breakwater about 1,000 yards offshore specifically for that reason.
Most know that Southern California isn’t known for a heavy rain season. The threat of 6 inches of rain in a single day are pretty much non existent. Of course it’s always possible, but highly unlikely. So unlikely that there really isn’t much need to keep note of sandbag companies even if a huge storm is bearing down on us. Preparedness for this type of event isn’t a Californian strong suit. Now earthquakes are a different story. We brace the hell out of everything because we don’t want our precious china cabinet crashing down on our heads during dinner, but I digress.
I’m not exactly sure who sold the Saddleback Materials Company on the idea of a direct mail postcard to the residents of Long Beach, but I’m guessing that they’re sitting over the phone waiting for hundreds of phone calls to come in after this fantastic promotion; dozens at least.
I can’t figure out for the life of me why Saddleback would think they could find new customers by using direct mail to an obvious miscalculated demographic. Sandbags are obvious an old school market. They do business face to face and rely on relationships with contractors to increase business. Even if I was a contractor, what is the likelihood that I’m going to call Saddleback? I probably already have a company that provides me sand when needed. Why would I change just because someone sent me a postcard.
This postcard doesn’t represent the company. Even though it says they have fast friendly service at the right price, why am I to believe them? Because they have a photo showing mountains of prefab sandbags and a nice shiny truck for deliveries? Even if this postcard went to every contractor in the SoCal area, I doubt they’ll gain much from it.
I’m guessing grass roots selling is the best way to gaining business, direct contact with their intended clients. They could also stretch the boundaries a little. Instead of printing postcards, how about a message on the sandbags that says, “This home saved by Saddleback.” I’m tossing out a crazy one here, but how about inviting all your clients and their families out to the property for a treasure hunt amongst the sand mountains?
I guess I just don’t understand how companies go immediately to the default methods of promotion. I know that 90% of business have not read Seth Godin, but when you have a marketing budget, why isn’t the return ever considered? If I called Saddleback and asked them how they are managing their leads from this promotion, I’m almost sure they wouldn’t have any kind of analytics in place. I’m making a huge assumption, but call it an educated guess that Saddleback is not measuring their ROI in the slightest. They’re sending out random postcards to people they’ve never talked to and praying that a few call. It very well may happen, but I’m pretty sure they could spend that money elsewhere that has a much larger impact on their customers as well as their revenue.
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